Privacy policy

 (RGPD compliant - General Data Protection Regulation)

 

The purpose of this privacy policy is to inform all users of the www.wakkan.net website (including any sub-domains) about the data collected during their browsing and use, and about the obligations of the Website publisher in this respect (‘the Provider’).

 

This Privacy Policy is deemed to be up to date, to be the only enforceable policy concerning the use of the aforementioned site, and to be applicable to all categories of users. It is accessible on the Site at all times, and the Service Provider strongly recommends that you read it carefully.

The Service Provider certifies that it uses in good faith all necessary means to respect your privacy and to act in accordance with applicable regulations.

 

Article 1. Definitions

 It is understood that the terms used in this Privacy Policy are to be understood in accordance with the definitions set out in Article 1 of the Service Provider's GCUV.

 

Article 2. Declaration certificate

. The collection and processing of personal data carried out as part of the use of the Site is carried out in accordance with the rules in force.

 

Article 3. Objects and purposes of collection

. Data is collected and processed via the Site in order to optimise the management of relations between the Service Provider and Users/Customers:

- to measure the Site's audience ;

- to optimise the technical efficiency of the use of the Site, which may in particular include consultation, registration, subscription, written exchanges, publication of opinions and comments, purchases and orders, making contact, setting up relationships, downloading and archiving specific content, managing personal accounts and Content, notifications, invitations, solicitations and various communications from the Service Provider when using the Site.

- allow the Service Provider to send newsletters by e-mail to Users and Customers (in particular to inform them about the use and development of the Website, upcoming Product releases, good advice from the Service Provider, etc.);

- allow the Service Provider to send commercial solicitations to Users and Customers by e-mail, for offers similar to those proposed on the Web Site.

 

Article 4. User consent

. Under no circumstances will personal data be collected via the Site without the persons concerned having been clearly provided with the necessary information and the opportunity to express their consent prior to such collection.

 

Article 4.1. Information banner

. An information banner appearing on entering the Site reminds users that their consent to the deposit of cookies and to the collection of certain information resulting therefrom, as well as to the present confidentiality policy, is deemed to have been given by their continued use of the Site, whether by :

- by scrolling down the page in question ;

- by clicking on any link on the Site; or

- by clicking on the ‘I accept’ button (or equivalent) located on this information banner.

. A final button (‘Find out more’) on this information banner also allows you to consult this Confidentiality Policy as soon as you enter the Site, in order to be aware of all the conditions of collection. 

 

Article 4.2. Express consent (optin)

. Users' consent is systematically and explicitly obtained by means of a physical or digital signature, and/or by filling in a tick box and/or any other means of obtaining consent in a clear and unambiguous manner (optin), in particular in the following cases: contacting the Service Provider using one or more online contact forms, to subscribe to Services, to purchase Products, or to use functionalities which by their nature require the use of data provided and/or collected.

. In all cases, the Service Provider gives users the effective and clear possibility of withdrawing their consent to current and/or future processing, by any means, such as ‘opting out’ and unsubscribing in e-mails, etc.

. All the conditions for exercising Users' rights concerning their personal data are defined in Article 11 of this Privacy Policy.

 

Article 5. Collection contents

Article 5.1. Data collected when consulting the Site

. When the information pages are consulted, the Service Provider collects by default only the data strictly necessary for consultation and those enabling analysis and measurement of the Website audience: data relating to the IP address (identification of the Internet connection and terminal), the pages consulted, and all types of data accessible via a basic Google Analytics, concerning possible interactions between Users and the Website:

- number of pages viewed ;

- origins of traffic ;

- dates and times ;

- places visited (approximate geolocation).

 

Article 5.2. Data collected when using the Site's functionalities

. The content of the data processing carried out on the Site varies according to the uses made of it, and may include the following information:

 

- Valid e-mail address, first and last name, telephone number;

- The subject of the message and a free text field when using the form and/or the Site's messaging system.

- When using technical support, the User may also be asked to provide specific information such as the number of the order concerned, the URL of the page on which the Product that is the subject of the technical support request is installed, and any attachments that may be downloaded.

 

 

Article 6. Security of processing

. The Service Provider undertakes to take all necessary and/or useful precautions to preserve the security of the processing and data collected, by complying with the physical and logical security standards (protection of premises, protection of servers, etc.) which are its responsibility, concerning browsing, registration, subscription and use of the Site in general, and to the exclusion of any obligation of back-up and/or security which are placed under the responsibility of the service provider in charge of hosting the Site (see Legal Notice).

 

Article 7. Confidentiality of processing

. It is accepted that the data entered by Users, when it is intended to be published on the Website, is not confidential by nature, and that Users release the Service Provider from any liability for its public dissemination on the Website. Users may request the removal of any such information by sending an e-mail to contact@ashgroupe.com.

. The Service Provider shall not communicate confidential personal data collected during use of the Website to any third party whatsoever and in any form whatsoever, with the legitimate exception, and on a strictly confidential basis, of the persons mentioned below:

- Any employees of the Service Provider (including trainees);

- The technical service provider(s) responsible for creating and maintaining the Website and for hosting the data;

- Any person(s) in charge of the Provider's accounts, including any external service providers;

- Any partner(s) of the Service Provider (see following article);

- Third parties authorised by law (in particular at the express and justified request of the legal or accounting authorities, etc.).

It is also unreservedly accepted that use of the Website as a whole may result in the automatic transfer, without any possible intervention by the Service Provider, of certain connection data (pages visited, operating systems, languages, countries, etc.) to the third-party service provider(s) responsible for the services enabling the Service Provider to collect and process its own data (in particular Google Analytics).

 

Article 8. Data retention and time limits

Article 10.1. Renewal of Users' consent

. The data collected is validly retained for the entire duration of the commercial relationship between the Parties, and for as long as it serves the purpose for which it was legitimately collected initially and for which it continues to be processed, and for as long as this purpose continues to be legitimate, proportionate and consented to by the User concerned.

. The retention periods indicated therefore start from the end of the commercial relationship.

. The retention periods for the data collected vary according to the type of data, which is subject to different legal and regulatory requirements (authorising longer retention or, on the contrary, requiring deletion).

. The periods correspond in any event to the need for the Parties to fulfil their contractual obligations, and are set at :

- fourteen (14) months for connection data and potential audience measurement data (in particular, cookies, which are programmed to be automatically deleted after this period) ;

- fifteen (15) months for bank details (when collected and stored);

- a maximum of three (3) years for other types of data.

At the end of this period, the Service Provider undertakes to renew the Users' consent to continue to use the data concerning it (Optin), and in the absence of explicit consent to cease sending any newsletters and any commercial solicitations (Optout).

 

Article 9. Complaints, disagreements and disputes

. By express agreement between the Parties, this Confidentiality Policy is governed exclusively by Togolese law and must be interpreted in accordance with Togolese law.

. Failing amicable resolution of any disputes, and by express agreement between the Parties, any disputes that cannot be settled amicably, relating to the collection and processing of personal data of Users and Customers, and to this Privacy Policy, concerning its validity, interpretation, performance, consequences and consequences, shall be submitted to the Togolese courts:

- where no specific mandatory provision is applicable, to the jurisdiction of the courts of the location of the Provider's registered office.

- in all other cases, the jurisdiction of the court is determined by the applicable mandatory provisions and according to the case in question (place of domicile of the claimant, place of receipt of the goods, etc.).